WordPress Maintenance · White Label · For Agencies
Los clientes de tu agencia piden cambios cada semana. Ese trabajo tiene que ir a algún sitio.
Cambios de precio en WooCommerce, actualizaciones de contenido, landings de campaña, parches de plugins. Lo ejecutamos en WordPress bajo tu marca. Tu cliente no sabe que existimos.
NDA antes del primer acceso · Tracking de horas por tarea · Reporte mensual con tu branding
THE MAINTENANCE YOU CHARGE FOR BECOMES YOUR MOST TIME-CONSUMING SERVICE.
The ticket queue
Your client's website went live three months ago. Since then, they've asked to change a product price, update the team photo, add a new section, and make "a tiny tweak to the homepage copy". Four tasks. Four times someone on your team had to stop what they were doing.
The margin that doesn't add up
You charge a monthly maintenance retainer. When the month is quiet, the margin is good. When the client is running a campaign and asks for five changes in two weeks, you're working at a loss. The model doesn't scale because it depends on how much each client asks for each month.
The risk of saying no
If you say those types of changes aren't included in maintenance, the client looks for another provider. If you say yes, you absorb the unbillable time. The hours bank solves this dilemma: you have allocated capacity, billed in advance, with no surprises either way.
WHAT WE SOLVE WITH THE HOURS BANK?
This service covers recurring WordPress tasks: what your clients ask for every week that doesn't justify opening a new project. Content changes, pricing updates, technical updates, new landing pages. The only thing not included is a complete website from scratch.
→ Revisa nuestra Producción de Figma a WordPress
- Text, image, or price changes on existing pages
- WooCommerce product and price updates
- WordPress core, plugin, and PHP updates
- Creation of new Elementor landing pages (campaigns, SEO, events)
- On-page SEO text optimization
- New sections on existing pages
- Blog post uploads with formatting and basic SEO
- Minor design tweaks on existing pages
YOUR ON-DEMAND TECHNICAL SUPPORT INFRASTRUCTURE.
Onboarding (day 1)
Access and NDA
We sign the non-disclosure agreement, you receive access to your task management channel, and you send us the WordPress credentials for the sites to be covered. The communication channel is direct with the PM, with no intermediaries.
First task (days 2-3)
First task
You send us the first request through the channel. The PM assigns it, executes it within your plan's SLA, and notifies you when it's ready. You see the consumed time in real-time.
Monthly report
Monthly report
On the first day of each month, you receive the hours breakdown for the previous month: task by task, site by site, exact minutes. No rounding. You can forward the report to your client with your branding.
Renewal or change of plan
Renovation
At the end of the quarter, you decide whether to renew the same plan, upgrade your tier, or pause. In the Partner plan, unused hours roll over to the next quarter upon renewal.
THREE PLANS. ALL WHITE-LABEL.
Hours are consumed per task. Time tracking is by the minute, not rounded up to the hour. At the end of the quarter, you know exactly how every minute was spent.
PLAN LIBRE
For agencies with 1-2 active clients wanting to test the service before committing.
- 10 horas de producción WordPress
- Validity: 3 months
- SLA: response within 48-72 hours
- Management: email or task board
- No rollover of unused hours
PLAN ESCALA
For agencies with 4-8 active clients with recurring content and change requests.
- 20 hours of WordPress production
- Validity: 3 months
- SLA: 48h response time
- Management: email or task board
- No rollover of unused hours
The most hired
Plan Sin Límite
For agencies with 8+ active clients or campaigns generating peak workloads.
- 40 hours of WordPress production
- Validity: 3 months
- SLA: 24h response time (high priority)
- Management: private Slack channel + Basecamp access
- Rollover: unused hours carry over to the next quarter upon renewal
Your client doesn't know we exist.
We sign an NDA before granting any initial access to any credentials. All communication with the end client will be handled by your team. Time reports are formatted in a neutral format so you can forward them with your branding. If your client has access to the WordPress dashboard, our activity will not appear in the visible logs.
Frequently Asked Questions
What tasks does the hours bank cover?
Any recurring WordPress task that isn't a completely new website. This includes content updates, WooCommerce pricing, Elementor landing pages, SEO copy, core and plugin updates, and adding sections to existing pages. If you're unsure whether a task qualifies, the PM will confirm within 24 hours before using up any hours.
What happens if I don't use all my hours within 3 months?
En los planes Libre y Escala, las horas no consumidas caducan al cierre del trimestre. En el plan Sin Límite, las horas sobrantes se acumulan al siguiente trimestre siempre que renueves la bolsa antes del vencimiento. Sin límite de acumulación.
How do I request a task?
Depende del plan. En Libre y Escala, por email o panel de tareas compartido. En Sin Límite, por canal de Slack privado directo con el PM; nos escribes, el PM lo asigna al desarrollador y te avisa cuando está listo con el tiempo consumido incluido. Los plazos corren desde que el PM confirma la recepción, no desde que envías la tarea.
Can I use hours for multiple clients simultaneously?
Sí. La bolsa cubre todos los sitios WordPress que gestiones bajo tu agencia. No hay límite por número de clientes ni por dominio.
What is your task turnaround time?
Depende del plan. Plan Libre: 48-72 horas. Plan Escala: 48 horas. Plan Sin Límite: 24 horas. Los plazos corren desde que el PM confirma la recepción de la tarea, no desde que la envías.
¿Trabajan con cualquier tema de WordPress?
Sí. Dentro de los planes de mantenimiento trabajamos con cualquier tema, Divi, Bricks, Gutenberg, Avada o el que use tu cliente. El stack Elementor + Hello Theme es exclusivo de los desarrollos desde cero.
¿Ofrecen otros servicios para agencias?
Sí. Además de la bolsa de horas, trabajamos con agencias en maquetación Figma a WordPress y auditorías de accesibilidad web bajo RD 1112/2018.